Q&A with Patriot Broadband:
Patriot Broadband is America’s only internet service provider franchise offering. It uses advanced fiber optics, as well as, radio wave frequency to deliver a strong and fast signal to customers. The team at Patriot Broadband has a mission to empower franchisees with the tools needed to bridge the digital divide in their communities.
Q: Elon Musk just launched Starlink – an initiative to bring low-cost, effective internet to outlying communities. What does this mean for Patriot Broadband?
A: If Elon Musk is looking to solve the problem – you know it is real. The internet situation in rural America is dire and big companies and government so far haven’t done much to help. These players like SpaceEx, Amazon, Kelper Communications and One Web are seeking to solve the problem using low orbit satellites. Deployment and onboarding time tables are uncertain. These companies will also navigate new terrain (literally and figuratively). Will they meet service expectations? Can they ensure satellite reliability? How will they manage space debris? These are all questions that can only be answered once they are in the market. Moreover, these endeavors are capital intensive and the cost will likely be passed on to the consumer. In the face of so much uncertainty, the WISP offering made available through Patriot Broadband is an increasingly viable alternative, capitalizing on speed to market and existing best practices.
Q: What are the differences between satellite internet options and broadband options for rural Americans?
A: Satellite internet connections are plagued by inconsistency. A mild storm can shut you down for hours, a serious storm for days. In fact, think about what is always reliable during any sort of natural disaster – radio. Fiber-based fixed wireless radio networks are a hundred times more dependable.
Q: Patriot Broadband is now a franchise. How much internet technology/know-how do franchisees need to be successful?
A: Interest in technology and a basic knowledge of construction is helpful but specific knowledge is not required. Our experts do our best to teach you everything you need to know. We set up your Patriot Broadband network and provide continued support for our franchisees.
Q: What kinds of things do you teach Patriot Broadband franchisees?
A: Franchisees take part in a comprehensive training program. We deliver a broad overview of how the entire system works, detail various aspects of network maintenance, facilitate ride-along sessions for installations, and review customer service protocols. We focus on the software used for customer authentication, making sure they understand how to create and follow up with service tickets. Our team shares best practices for ensuring the highest level of customer satisfaction. We want franchisees to have loyal happy customers, so we supply them with the knowledge they need to succeed.